Vodafone India — Mobile bill overcharged - Mobile no [protected] (Name Pradeep Poojari)

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I the undersigned having mobile no [protected] would like to bring to your notice that recently from past 10 days I have been receiving SMS from Vodafone that I have utilized additional 200MB of internet usage every day. I have received SMS yesterday from VG-Vodafone at 6.29 pm stating that my unbilled amount is Rs 3254. I have been using the present connection for more than 2 years and the bill amount never exceeded more than Rs 800/- on an average. I called the vodafone toll free number and I was shock to hear from the auto dialler that my unbilled amount is Rs 8395/- as on 28th April 2015. I got an opportunity to speak to Customer service Executive and asked for the unbilled details for he never furnished Sir, I hardly use STD calls, I do not travel much therefore there is no roaming charges. I am surprised for the amount o[censored]nbilled amount imposed on me. I do not understand the level of inconsistency about the information the company is sharing with the customer. I request someone from you team to address my issue else I am constrained to opt for another mobile operator Regards, Pradeep Poojari