Vodafone India — mobile data charges deducted from the main balance even the wifi is enabled.

Address:

560100

I am getting pop up on display like "session cost:0.04inr, consumed volume 0.000mb". I got this pop up almost 15-20 times and every time it cost me 0.04inr. As per pop up they tried to mention they my 0.04 inr deduct because of data usage of 0.000mb. I am not using any data of vodafone as my wifi is connected on my mobile. I always off my mobile data. Even my data is showing off when i get this pop up and wifi is connected. Means vodafone charges me even i am using my wifi? For that i have called on customer care. The person who received my call did not give me solution and without having my permission she disconnect my call. So again i called on customer care and they were trying to convience me that i have used mobile data. They told me that we have record that you have used mobile data. I told them that i have a screen shot of this pop up when my wifi is connected. So she confused and transfer my call to some another person. When i asked him same question he told me that this is postpaid department and you need to call on prepaid department. Anyway i want my money back which vodafone has deducted from my balance without any data usage. I request you to take some strict action against this vodafone india and help me to get refund my money.