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[Resolved]  Vodafone India — mobile shield insurance claim

I have taken insurance for iphonex and i met with an accident and my phone screen damaged. I submitted all my documents and now my claim is rejected without any reason. There is no transparency, no updates, they just decide abruptly and reject the claim. Is this for what i have been paying insurance premium monthly to vodafone.

Date of the incident was 21-jan and the same day i raised a claim and started the process of document submission, today i check the status and see the claim is rejected and the details have been sent in email however i have not received any email stating the reason for rejection.
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Complaint marked as Resolved Mar 11, 2019

Complaint Status


[Jan 30, 2019] Vodafone India customer support has been notified about the posted complaint.
Verified Support
Vodafone India Customer Care's response Feb 08, 2019 Hi!

Kindly help us with your contact number using the following link, we
will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India
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    Vodafone India
    Customer Care Service
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    37%
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