Vodafone India — money deducted from bank but no recharge

Address:

Kolkata, West Bengal

Hello,

Me and my family are vodafone customers for decades. For the past couple of years, i have always used vodafone online recharge system to recharge the vodafone connections of our family. As of late, i find that the online system is corrupted in the sense that every time i attempt to recharge online, i am reaching the last step of the recharge, entering the otp code, and then the money is deducted from my account but i am not receiving the recharge on my mobile.

Today, i tried to recharge my mother's mobile number with the rs. 509 pack (Get unlimited* local, std & roaming calls within india with 1.4gb 4g/3g data per day, 100 sms per day for 90 days.) again, as i went through the entire steps, entered the otp of my debit card, received a message on my mobile that the sum has been deducted from my bank, but no recharge was done by vodafone.

I waited for a while believing that the message might come a bit late and also sent an sms of data bal to 144 from my mother's number that i was recharging. I received the message that no data pack is valid.

I also tried to use the internet on the mobile to check further in case the mobile messing is not working but could not connect.

So, in the end my money was decuted and i did not receive the service. Due to emergency needs, i had to recharge again and this time it all went through successfully.

I want to ask the vodafone customer service, why is the online system behaving in this way. Is it a trick to consume the customer's money without providing the serivce making it appear like a technical system failure?

Will i get my money back automatically?

I need an answer.

Dr. Sen nag