[Resolved] Vodafone India — my account is in debit balance my package is 399 for 84 days

K Arunachalam

from Bengaluru, Karnataka

Address:

Ankshu Wisteria, GF 001 B block kurdusonnehalli K R puram Bangalore, Bangalore, Karnataka, 560067

My account is in debit balance, i am not to call toll free numbers, not able to send sms.
My package is rs.399/- for 84 days (I am using this facilities since one year), if i am correct 1.4gb free net facilities, 100 sms free and all calls are free in roaming also.
I am not able to understand, when you have given all facilities are free, but you have debited my amount 10/- debit balance and i have requested you for data pack for one day, i have not requested for any loan facilities, last month itself i have requested you not to give any credit facilities to my account.

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May 1, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Mar 15, 2019

Updated by K Arunachalam issue still not solved, no response over phone nor email complaints

Verified Support

Mar 22, 2019

Vodafone India Customer Care's response Hi!

That's not the experience we want you to have. We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India