Vodafone India — My number [protected]

I went to voafone store d mall rohini on 18th dec. for sim replacement but was told that there system is not working the again on 19th they replaced the sim but the lady at the store forgot to upload my documents and went on leave, on 20th after arguing for about one hour the documents were uploaded at 8 pm even then the sim was not activated then i went to the store again and i was told that they have escalated my complaint and i was told to wait for two hours all these visits the store manager was not in the store and the staff refused to give his number, then gain i got the number on 21st morning and the store manager on every call tells me to wait for some time but till now all he says is that there is some IT problem, he refused to give anything in writing, is not willing to share the name or mail id of any of his seniors who can look into the matter.