Vodafone India — my postpaid plan change on basis of wrong information | # : [protected]

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.vodafone.in

Hi vodafone team,

I am a vodafone customer from a long time and face some problem in past and same were resolved by customer care executive. But this time no one is able to help me.

Below are the details of issue;

I have received a call from vodafone marketing dept and offer me 20 gb extra data on same plan (Same rental rs. 349/-). I have accepted then she told me it will be change on next billing cycle with no extra charge as vodafone is providing this benefit to all his customers who are with vodafone from a long time.

When my next billing cycle started i received a msg that my plan has been changed which has rs.999/- rental.

I have called customer care on 198, 1st time satpal singh attended me but not able to help me so i called to transfer this call to senior but he clearly denied and said he will not transfer the call. I told him, if he did not transfer the call i will escalate this to your higher authority but he said that you can and disconnected the call.

Then i have called again, this time mr. Sudhanshu picked up the call and put on hold for more than 1 hr by saying this he is transferring my call to senior.

After this i called again and mr. Sachin picked the call and raise my request and told me i will be receive a call from vodafone concern team and will defiantly help you.

Today i received a call from vodafone (# was[protected]. I have discussed all scenario with him he told me that he will check all my details and call again after 10-15 min but i am not receive a single call or msg from vodafone yet.

Why this is happen with vodafone?
Why your marketing team provide false and fake information and try to fool customer.
Are you understand that customer are illiterate or not know any thing.
What i understand with you slogan "happy to help"?, is this help of a customer, i think it should be "happy to make fool of customer".

I need a proper response from your team and want to a valid action against that lady who provide false information and those guys who are not ready to help me.

Also need to change my plan with previous one

Looking forward your help and proper action on it.

—
Thanks & regards,
Mohd. Kazim
[protected]