Vodafone India — negligence of vodafone store, district centre, janakpuri

Address:

New Delhi, Delhi, 110059

Hi team,
I had two vodafone postpaid connections. I thought of converting one of them into vodafone prepaid. I went to this store located on ground floor of district centre, janakpuri. Every thing was done, they took my finger print for aadhar verification and stuff, i paid an outstanding amount plus the amount that we have to pau to convert vodafone postpaid into prepaid, they also gave me a new sim card and told me that i should put it in if the other gets deactivated. But i realised after some days that the sim never got deactivated. I contacted the customer care and he told me that it is the store's fault that they haven't forwarded the request and there is no need to pay the charges again. I visited the store again; after waiting for 1.5 hours i was told that you need to pay the charges again.
I mean it's not just about the money but they should know that we are wasting our full day for this thing. I want the team to contact the store or the concerned authorities to look into this and do the needful. Anywhichways i am going to port all my numbers into some other network. I had all my family and friends number in vodafone. I will never recommend vodafone now. Not just the service centre, even the customer support is helpless.