Vodafone India — network

Mr, sunil,
This is in regards to one of my calls with executive and i want to state that they are incompetent to handle, they even don't know how to handle concern.

Below are the folks with whom i interacted with.

Sandeep- Team leader.
Sagar. SME he didn't disclosed his designation properly.
Rajesh executive
Aakash executive
Balane. Executive

Three of the executive were so sure that they assured me on the live call that issue will be resolved and you don't need to call us for same issue, but i called again and again.

Coming to my issue, from past two to three days the net speed 4g has dropped and today i was receiving speed range of 8kbps to 30kbps.
I hope its byte and not bits.

Despite following up and following all process shared by executive speed didn't increased.

As i kept an important file to download the speed wasn't upto expectations and it kept fluctuating.

When i called third time, executive asked me to switch the browser, why should i switch browser to download, why don't you fix issue at your end at first place.

When i asked to transfer call to his superior, call was transferred and the guy name sagar handled my case and on the very first instance i asked about his designation, he claims himself as floor supervisor and later on i came to know he is a SME, why don't you educate your people not to pretend leader.

Post that call was transferred to supervisor this time a team leader probably, and i still doubt whether he was a supervisor.

I asked for technical support which was clearly denied and was told that they provide assistance in the time frame of 9 to 6, which means customer calling after 6 is not your responsibility.

I was ready to have a con call, but he shared some of your policies which denies transferring calls to technical team post 6.

So i[censored] can't provide me with the services post 6 than don't charge me, why should i wait till 15 hours when you provide service for 9 hours.

This is very irrelevant process and i guess it is just to harass.

Your team leader also assured me for a callback by 10 am tomorrow which means and it is quite clear your technical team and your voice team is outsourced to single vendor.

There were several loopholes which were observed mainly verification, no one verified my identity, and this means my personal data can be compromised.

Despite call getting transferred twice in my third call, nor your Executive, SME followed by your team leader had a courtesy for basic verification.

Mobile number# [protected]
Complaint number # [protected]

Furthermore this issue arised one week prior and prior to that i was able to use and surf at 4g speed now the question is how can a network drop to minimal speed in a week.