Vodafone India — Network problem and bill dispute

Address:

Mysore, Karnataka, 570011

I am writing this complaint regarding a problem with my bill and delay in change of tariff plans and network problem. 1. I have received a bill amount of Rs.3000 odd which is not justified. My tariff plan was to be changed from Rs.129 to Rs.299 in the month of August as per my request but it was changed only on September 16th; however, I was informed by your Vodafone executives that the change has been made. Now, I have received a bill amount of Rs.2729 on my mobile number due to this delay and non-information. 2. I do not get proper service and network on this number. Very frequently I receive a roaming notification although I stay inside the house and most of my calls get disconnected because the network is not proper. Also, I get messages at random times saying that the service I have opted for, is unavailable. 3. Regarding my data network, it keeps bouncing from 3g to 2g and back to 3g very frequently. Also, just as suddenly, there will be no network for data. At night specially, messages do not get delivered and I receive messages from other people only after 5 to 6 min of them sending it. 4. I have been calling the customer care executives from the past 2 months and they have been promising callbacks but I am yet to receive one. I also spoke to the elevation desk office executive who gave me a complete different information than the other executives from the network and data department. I have, till date received only one bill posted to my address of Rs.400, which I have made the payment to. However, he informed me that bills for all other months have been generated. NONE of the bills have been posted to my address. 5. One of your data executives informed me that Rs.2000 has been charged extra on my number and took a complaint, saying I will receive a call back in 48 hours; but, the charge has been termed 'valid' by your company and the callback has been terminated without my notice. 6. I have been made to wait for 5 to 6 weeks with a promise of call back every 48 or 24 hours but receiving none and neither is any problem solved. All the executives give different reasons and different information and none are ready to put me through to the Manager. 7. I have had to face an outgoing bar every 2 days and have had to call your customer service twice a day for the past 2 months. 8. I have also sent an e-mail as instructed but to no avail. The comapny is extremely negligent and None of my official requests have been dealt with, which leaves me with no other option.