[Resolved]  Vodafone India — No 2g plan activated on number [protected] as promised by their sales executive‏

Address:

Mumbai City, Maharashtra

Dear Sir,

I Amitkumar Gupta having vodafone post paid connection no. [protected] writing this mail to bring it to notice that I have been wrongly charged for internet usage it seems the plan of Rs-98 for 2Gb 2G data was not activated on my above number. This number is registered in the name of my friend Mr. Salman Patankar.

I have brought this new connection (number above) Dec 2013, This is a corporate plan of L&T_75M. I brought this number from vodafone sales executive who visit L&T office Powai, His name is Mr Shankar, His contact no is [protected]. As per the details given by him my plan would include 75 Rs rental per month plus Rs98 for 2gb 2G data. But when I received my this month bill it seemed that I have been charged for the internet usage, there was no plan of 2g data activated on this connection, see attachment for bill details for your reference. I called up the concerned sales person named Shankar from whom I got the connection but, he was of no help he said to me to call customer care and the customer care executive were also of no help, they are not willing to help (they were not happy to help), they put the blame on the concerned sales person from whom i brought the connection and told me to contact him as he was the one who promised me this internet plan. so there was no help from any of vodafone personnel. Mr Shankar the sales person even connected me to one of vodafone executive through conference but still they were unable to resolve this, they do not know why this problem occurred. It seems that I am suffering due to communication gap between sales person and support team, I do not know whose fault it is that my plan was not activated. Also I have checked the plan details on Vodafone.in site it shows VMC 2gb free @ Rs98 active for this number. But support team says there isn’t any mentioning of it. I have attached the photo copy of the same from Vodafone.in site check the attachment.

Also I wanted to bring it to notice that I have two more connection of same plan the numbers are [protected] and [protected] which I have been using for more than 3 years this two numbers are registered in the name of my friend Mr. Nazirulla khan. I went on the Vodafone.in site and I checked the plan of all the three numbers they are the same. Every detail of plans are same on all the three numbers. So here is the question why my internet plan is valid on my older number but not on my new connection, if it is mentioned on all the three connection. This is really non justifiable.

I have attached the bill plan details of all the above numbers, you can check that the details mentioned on all the connections are same. Still I have been charged for internet usage on my new connection.

Kindly check the same and make the necessary correction from your end. If it is not done I would like to disconnect this connection. and I am not going to pay this month bill as it is the mistake from your sales executive and I will take the necessary action if required.

further details if any is required by you please revert as soon as possible.

Thanking You

Yours truly

Amitkumar Gupta