Vodafone India — No Reissuing of SIM Card in my absence

Address:

Mumbai City, Maharashtra, 400042

Dear Sir/Madam,

My name is Uday Shinde. I am originally from Mumbai but currently based in Chennai due to my Job.

I am using this forum to register a complaint against Vodafone India.

I misplaced my phone (accidentally fell in the commode) 2 weeks back. It was a dual sim Phone (1 sim for Mumbai; 1 for Chennai). While I could reissue my Chennai sim card, Vodafone is not cooperating to issue my Mumbai sim.

On calling the customer care, the executive advised me that someone from my blood relation can go to the Vodafone store and reissue the sim on my behalf. So I asked my brother to visit the Vodafone store in Mumbai (Vodafone Gallery Mulund West) along with his ID as well as my ID duly attested along with y authorization letter. But Vodafone guys refused to reissue the sim.

Accepting the above situation, I called the customer care again and pleaded the customer care executive to courier it to my registered address in Mumbai but he refused.

They have provided me with no option than go to Mumbai personally to reissue a new sim card. I don't think this is the appropriate thing to do. I have been a customer for Vodafone for close to 10 years now. I have registered my Mumbai number in all my bank accounts so I am currently unable to make any bank transactions since I cannot receive the OTP.

The customer care executives are absolutely arrogant and unwilling to help. They do not have any solution to my problem. Also, they do not share their identity (like emp. ID etc. so that the customer cannot register any complaint against them). And info provided at the Store and by the Customer Care Executive is completely different.

My question is why do I have to go through such a pity, miserable & helpless condition for reissuing my own sim when new sim cards these days are available roadside.

Such a terrible situation

I hope I get an answer from Vodafone

Thanks
Uday