Vodafone India — no service - in request to conversion of postpaid to prepaid

Address:

Hyderabad, Andhra Pradesh, 500092

I have approached vodafone store almost about 5 times with the request to convert my postpaid to prepaid.in all the cases they ask for the documents and finally says sir this is ministore, you have to approach main store. If they can don't have authority, why they make a sit and ask for the details and waste my time. Can't they tell me directly to visit the main store.

After speaking to customer care executive they have promised me that my request will be approved and to visit the main store

Today[protected] i have visited the main store and the requested has been made. They have validated everything by taking my aadhar number and verifying it digitally and i have paid the 2 months due amount too. Finally i have received a message that my request has rejected and now i spoke to the customer care executive she says sir you have not submitted your documents. They have verified digitally and if they asked at that moment i would have submitted hard copies too. Point to be noted, the xerox machine is also available in their store. If they knows that it is mandatory. Why they have not collected at that moment and they have not asked me too.

I sincerely request to look into the case. There are many other customers like me who are requesting for the conversion but there is no response.

A serious action is required asap.

Kindly consider my request