[Resolved] Vodafone India — not getting benefits of purchased postpaid plan

rohit1411

from Delhi, Delhi

Address:

Vadodara, Gujarat, 390025

I have activated red international plan (Rs. 999 / monthly) thru 'my vodafone app' (Service provider's application) on 18th feb-2019. Details of plan activation was received thru sms and also confirmed with customer care executive of service provider.
Have raised complaint[protected] with service provider.
I have called so may time but no positive response from service provider.
As per them their is no issue with their system, however service provider app. Is not showing the latest updates of plan as on 21st feb-2019.
Because of that possibly i'm not getting the benefits of the plan.
Photograph of application status and sms is attached herewith.

+3 photos

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Mar 28, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Vodafone India Customer Care's response Hi Rohit!

That's not the experience we want you to have. We will get this sorted out!

Regards,
Vodafone India

Mar 02, 2019

Updated by rohit1411 Don't want such vague reply. Need my money back.

I called your complaint care no 198 regarding bill payment. I refuse to pay my bill of Feb-19 as I have not received desired benefits and services from Vodafone. Your care execute is saying that "you have not received only one benefits but other normal services you have received and you have to pay the bill." This statement clearly implies that 'Vodafone will not provide full services against the claimed plan, though customer must have to pay the bill.

This is ridicules !!

It has been 2 weeks since I had raised the complaint and it is still not resolved. I have shared all the details, which Vodafone corporate care had asked and in returns I am getting totally negative response from complaint care center.

Now I am loosing faith in Vodafone.

Mar 02, 2019

Updated by rohit1411 Now I can understand why your customer satisfaction rating is very low as 18%