Vodafone India — Offers implemented without consent of mobile user

Sir,
I am registering this complaint on behalf of my grandparent whose number is [protected].Vodafone is activating offers without the consent of the owner of the number Mr. Venugopal. On March 22 2016 Rs.100 was recharged for the same number [protected] .On the same day itself 67 rupees was deducted from this 100 rupees in the name of an offer which he did not request for. I feel pity to the way the customer care handles senior citizen without dignity, loots them and justifies their actions. (Today this customer care thug told me that I was too late to respond!! )This is the second time Vodafone is showing its devilry!!.I want this amount to be reimbursed . This is a humble request to Vodafone to look into issue relating senior citizens…
JAI HIND