Vodafone India — Over charges in postpaid bill | |||||
I am using Vodafone number ([protected]) and on 26th March 2016 I came to know that my postpaid bill has come around 1800.I have charged Rs 500 for a VAS by "d2c_verse_ipayy_250". I have certainly not Authorized any transaction online or via any Vodafone apps/popups for this charge. I spoke with vodafone customer care they said you downloaded one app two times in a day that cost totally 500. But i didn't download any app, I am continuously requesting Vodafone customer care to correct this wrong bill but they are not even ready to log a complaint about the matter. Request to correct this error and reverse the charge asap. Was this information helpful? | |||||
|
Vodafone India customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Am using Vodafone number ([protected]) and on 16th March 2016 I came to know that my postpaid bill has come around 516.00.I have charged Rs 250 for a VAS by "d2c_verse_ipayy_250". I have certainly not Authorized any transaction online or via any Vodafone apps/popups for this charge. I spoke with vodafone customer care they said you downloaded one app in a day that cost totally 250. But i didn't download any app, I am continuously requesting Vodafone customer care to correct this wrong bill but they are not even ready to log a complaint about the matter. Request to correct this error and reverse the charge asap.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information