Vodafone India — overcharging on bills on a regular basis

Address:

Mumbai City, Maharashtra, 400703

My ordeal with vodafone began when i travelled abroad during the month of may, from the 4th to the 10th. I initially activated an international roaming pack prior to me flying out, it covered a period of 7 days. Upon reaching there i was notified that i had no active plan and i should activate one immediately. So i did that. When i returned i was handed over a bill of rupees 4744.75. I was charged for the plan that i activated prior to flying but never used and for the new pack that i activated upon my arrival. After a horrendous experience whilst talking to the customer executives they agreed to reduce the amount by 1000 rupees but blamed the entirety of the situation on me stating that it is my fault and if i fail to pay the remainder i would have to deal with the collection agencies. They refused to accept any fault of theirs and provided no reimbursement for the harassment their executives caused and the time spent in order to reach any solution at all.in the end, i was too tired to argue and unable to make vodafone realise their mistake so i agreed to pay whatever amount they stated after the deduction of the 1000 rupees.
I am a loyal customer and believe that if i have used a service, it is my duty to pay for it. But vodafone does not seem to value this. I used a 499 rental plan which i later reduced to a 399 plan citing excessive bill amounts being sent to me, which i paid in full. I received a bill for the the time period of 4th-sept-2018 to 3rd-oct-2018 for 646.40 rupees which i have not paid yet. I rarely check the bill in detail but i have been receiving higher bills since my return in april i just thought to check it this time. I barely use the number and wanted to reduce my 399 plan further down to a basil postpaid plan due to this overcharging issue. I logged into the myvodafone app and used the chat option to speak to nikita and requested her to further reduce my plan. After talking to her, in the course of the conversation i was informed that there is an international roaming charge of 149 rupees that is active on my number. This services is auto renewed. Something that i was not made aware of at any point of time. Nor do i remember activating such a service as when ever i travel abroad i pay for an add-on service that vodafone provides.
After giving it much thought i realised that this is to make up for the 1000 rupees which they supposedly reimbursed, for no fault of mine. Apparently this service has been on since my return in may and the amount is included in my bill. Ever since my return the bill amounts have been quiet high but i always thought of it as maybe my usage was this much.
But that is false and i even told the vodafone executives back in may that they would eventually make up this 1000 rupees by adding on to my bills hence forth. Since we as customers barely take the time out to check our bill and just pay whatever amount pops up on our screen, this is a very common thing they do.
Today i called up vodafone and asked them to immediately shut the 149 service which they activated and kept renewing without my consent and have also asked them to reimburse any and al amount that they have collected since the time this service has been on. We as consumers are being fooled time and again by such malpractices and these doings more often than not go un-noticed. I checked the web and realised that there are many other people just like me who have been facing this issue. As a truthful and loyal customer of vodafone, it is extremely sad to see that such doings are a common practice.
I will not be surprised if they manage to turn all of this on me stating that i was aware and it is all my fault and i will be made to may. But i hope that others realise that they might have been targets without even knowing about it.
I sincerely hope that vodafone can help me out and the others who face this problem and hold those accountable who think it is absolutely fine to do such things.