[Resolved] Vodafone India — Pathetic billing issues postpaid | |||
This in reference to when I had been given offer to use 1 GB internet and last bill I was charged additional Rs 299 and had it reversed after moving from 1 Dept to another, each passing the buck and not trying to resolve my issues. Which took almost 1 hour. The same goes with the online chat not able to explain my advance rental reversal, instead highlights my reversal amount. My query is as below. 1) explain when I had changed my plans what happens to the advance rental paid by me on my first bill. 2) why my issues are not resolved at the first instance and they transfer my call and shun responsibilities. 3) as per the VF app screenshot, when can I start using the 8 GB and what are the hidden costs involved, or the terms. Confirm the same on mail..(screen shots attached) I have send a second reminder and no revert from them after waiting for 3 says Was this information helpful? | |||
Jun 27, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support May 22, 2017 Vodafone India Customer Care's response Hi ! That's not the experience we want you to have :( We will call you shortly for more details about your concern. Regards, Vodafone India | |||
 2 Comments | |||
Comments
Dear Dear Ernie,
Write a letter with same content as above and affix the Rs.10 Revenue stamp on it (Photo copy of letter to kept with you for further reference). Send the same to Vodafone office through Registered Post (May be used for Track the package). After reach the Vodafone office wait for 10 to 15 days for reply. If you have not received any reply from them means file a complaint in RTI office and do the needful.
ANGURAJ
Write a letter with same content as above and affix the Rs.10 Revenue stamp on it (Photo copy of letter to kept with you for further reference). Send the same to Vodafone office through Registered Post (May be used for Track the package). After reach the Vodafone office wait for 10 to 15 days for reply. If you have not received any reply from them means file a complaint in RTI office and do the needful.
ANGURAJ
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
If you complaint not solved after discussing with customer care, suite the same question to Vodafone with RTI Act. They have to answer for it.
ANGURAJ