Vodafone India — pathetic service from vodafone _ red together is a complete flop show.

Address:

Bangalore, Karnataka

Dear vodafone,

Sub : pathetic service from vodafone _ red together is a complete flop show. Why is this nonsense show from voda fone? Against purchase of new connection : [protected]. Looking for ending association with voda fone. Thanks a lot for all your hopeless & worst support as always.

I have been using voda fone no - [protected] from past few years. However have purchased new connection : [protected] @-vodafone stores - near to devegowda petrol bunk, banashankari 2nd stage, bangalore as on few day's back.

Jus now received a pathetic & nonsense message from your team saying that "hello, we are sorry to hear about your decision to leave vodafone. After deactivation, the secondary members of your red together account will continue on their individual postpaid plans. We will contact you within 7 days for your request."

Many times called customer care to speak to supporting staff’s on behalf of solving issues pertaining to red together? Why it's a complete flop show???, having positive hope that customer care @ vodafone is of world class. Contrary to these ideology nobody bothers to attend to customer,, never bothers to meet customer, no religious intention to handover proper solution to customer & they made me to run around like a mad dog, eventhough concern was requested, pleaded... Finally begged, they never bothers to extend any support.

Only one word comes from everybody @ vodafone that they will not be able to solve my genuine problem, come what may happen?. As per them we still living in the era where no customer support shall be extended, they donot have any botheration?,,,,, hence requesting you all, pl cancel my connection from immediate effect so that i will run away from your teams,,,, it's so horrible!!!

It was one of the worst moment in my life since i have begged @ call centres to just solve one of the genuine service issues,,,,, inspite of repeated calls to your customer care representative's, they are not all interested on any body’s call. At some point of time eventhough i have beel looking for necessary sla to address my issues.,,,,,.???//

Every time i have to beg at one or the other person at your call centre to just listen to my compliant. Your service centre nor call centre which is of no help to me. Horribly complete vodafone customer care team butchered my valuable time, energy. 'am completely got frustrated due to such acts of impropriety by your team mate's mindset & callous approach.

Fortunately, 'am moving to your competitor to look for better service as we are into completely in the state of shock due to rubbish experience from vodafone.

Following are few unanswered queries :

Why this type of careless attitude from vodafone staff’s? I'm surprised why there is no quality checks???.

It was found that your front desk employee's - mr. Ganesh @ vodafone stores - near to devegowda petrol bunk, banashankari 2nd stage, bangalore never interested in productive customer interaction. They doesn't bothered to revert back to customer for timely commitments. Unfortunately there is no good qualitative checks done against any commitment’s, why it so?

Why none of the relationship manager’s set right system on behalf of my bad experience with vodafone?

I can’t tolerate these types wrong doing from you?... This shows that vodafone never interested in productive customer interaction’s & transaction’s.. Infact such unhealthy development’s are bringing such embarrassing events to occur repeatedly?

Please cancel all transaction from particularly with vodafone & also with your customer care from immediate effect & cancel my connection with you guys on top priority?.

Same communication forwarded to customer care & also to parent vodafone centre @ cporporate office.

Appreciate positive quick reply & hope you will help me on addressing on such genuine cases, where intervention/ ownership is required.

Regards

Vindhya - [protected]