Vodafone India — Payment updation - [protected]-service request number:[protected]

Address:	390007
Website:	www.vodafone.in

I have taken subscription of vodafone [protected] on 07-Jan-2017 by making payment of Rs.2899 under the scheme of 3 months free cycle for 8GB data per month by Sales Person Mr. Hardik Suthat at Vodafone Store at Alkapuri, MObile No.[protected].

But he has not posted or credited the above amount paid in my account as a result my account is getting disconnected frequently. Now also my connection has been disconnected with effect from 25.03.2017.

However, while making enquiry he assured to get my connection activated soon but failed to do so and informed that he is helpless and cannot do anything as he has cheated me through Vodafone and he asked me to do whatever I feel to do so.

After raising complaint to portal they have not activated my services for one month after that i received response from their appellate forum on On Sat, 06 May 2017 10:28:36 +0530 wrote
Hello Mr. Pandey, Thank you for contacting us. My name is Samir, and I will be assisting you today.As discussed, I would like to inform you that based on your feedback we had registered a complaint with docket number[protected] against payment not updation. We have investigated the matter and found that payment of Rs.2899/- has been updated on 07/01/17.I am sorry to learn that you have had a disappointing experience at Alkapuri Vodafone store. We would like to assure you that the details of the incident have been forwarded to the relevant team. You can be rest assured, it will be investigated and necessary action will be initiated.At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer
service.For future correspondence, you can refer to your service request number:[protected].Thank you, Samir Vahora

But my services had not been activated after that then i again requested, they have responded below on 17 May 2017 as below

Hello Mr. Pandey,

Thank you for contacting us. My name is Samir, and I will be assisting you today.

We sincerely regret the delay in responding to your email and inconvenience caused to you.

As discussed, I have closely looked into the issue regarding payment for your Vodafone number [protected].

I am happy to inform you that SIM service has been restored w.e.f.16/05/17.

I am pleased to inform you that we have assigned advance rental 3899 benefits for 2 bill cycle on Vodafone number [protected].

At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Samir Vahora

I am totally disappointed & disagreed with their offer where I have been asked to pay three months bills of Rs.4190 as per their below mail on 20th May'2017
Date: Sat, 20 May 2017 12:13:50 IST
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Hello Mr. Pandey,

Thank you for contacting us. My name is Samir, and I will be assisting you today.

As discussed, I regret to inform you that as per process we are unable to adjust your payment against your outstanding. At present, there is an outstanding amount is Rs. 4190.52 on Vodafone number [protected] with account number 35219064 which I request you to pay.

Further, I have checked and found that payment of Rs.2899, Rs.435 and Rs.144 has been updated on Vodafone number [protected] with account number 35114449 however I request you to visit our Alkapuri Vodafone store with payment receipt in case of any issue in payment updation.

Please note that we have activated MBB_C_V_1299_30d_R8GB_FU_3G plan with rental discount for two bill cycle.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Samir Vahora

Kindly help me by adjusting my previous payment in the outstanding amount and activate my number with Rs.350 plan of 3 GB data per month