[Resolved] Vodafone India — Plan is not activated and refunded less amount than deducted.

prawinb

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

Actually got a message from Vodafone saying that if you recharge with 155 you will get a 3G data of 1Gb instead 2G data. So I used USSD code and from my main balance 2G plan is activated there are not activated 3G data plan. So I called customer care and I have given complaint they process after 1 week and Now they are refunding only 138 talk time. But 155 rs is deducted from my main balance and they are refunding only 138. When I asking this question the guy who called me to process this complaint has simply put down the call and I am not able to call back also. And he is not giving the answer properly he shouting on me. When I recharge itself it will deduct some amount like if you recharge with 180 you will get 160 (around) now again I am loosing 12 rs extra.

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Dec 25, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2014

Vodafone India Customer Care's response Hi prawinb,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1nfiwR2

Regards,
Vodafone.

Verified Support

Jul 23, 2014

Vodafone India Customer Care's response Hello prawinb,

We request you to share an alternate number and a suitable time so that we can contact you and address your concern. We called on your number 7***4****5 yesterday at 17.45 PM & 18.56 PM but there was no response.

Regards,
Vodafone