[Resolved]  Vodafone India — Poor service and no explanation

Address:

Mumbai City, Maharashtra

I was travelling to baroda and my sim could not connect to network. I did all tests like checking sim in other instruments, switching on and off instrument. Finally i visited vodafone mini store in fatehganj. I was not given any proper reply and was told that sim need to be changed ( i was no way convinced as to how card which was working properly suddenly stopped), i was told that sim will have to be brought from mumbai so it will take couple of days. So i revisited store after 2 days. They said the aim has not arrived, when i was annoyed they arranged a sim from the other store near gotri. I collected the sim they said it will be active in 4 hours, but its almost more than 12 hours and it not on. I contacted store again now they say it will take 24-48 hrs as maharashtra circle need to do activation. I called up customer care mumbai from the other number i had but they could not find problem and just kept on giving suggestions like switch on and off, pay bill ( which was just due day before the day i called etc etc ) I was on business trip for 10 days and had no other communication back up available for my business correspondence and i was not given any help from vadodara fatehgunj mini store ( mr anand ( on a front desk) and mr akash his supervisor) and nothing from mumbai customer care. Pathetic service, i never expected such things from VODAFONE. Tarak Desai ([protected])