[Resolved]  Vodafone India — Poor & unprofessional customer Service agents

Address:

New Delhi, Delhi

I Advt. Deepak saini, using three postpaid connections. I had a very very bad experience with vodafone customers service agents. Vodafone customer care executives are not at all help full, wether its postpaid or prepaid. They all are unprofessional and untrained, they don't listen the customers. I called from prepaid, quarry was simple. One of the agent (Danish) causally transferred my call to senior agent and put on hold for long, I was on hold for 1hr 3min and I had to disconnect the call as there was no response. Side by side I called 111 from postpaid spoke to agent (Aashish). He argued with me and casually transferred call to floor supervisor. After 17 min hold I spoke to supervisor(Parveen kumar). He said their no connection between postpaid & prepaid. After long conversation and argue there was no solution from him. After disconnecting this call. I called again 111 from prepaid, spoke to Gaurav, he denied to connect to supervisor as no one was available. I asked about the last agent(Danish) I spoke with, said no one is there with this name, who put me on hold for 1hr. I asked him some details, he denied to give his location, call id, employee id or location and finally he disconnect the call. So after talking with three agents in vodafone I am not at all satisfied with with vodafone customer service agents. Please take necessary action. I also attached screenshot for hold time. Regards Advt.Deepak Saini [protected]