[Resolved]  Vodafone India — porting from vodafone to bsnl

Address:

Malappuram, Kerala

I have applied for porting my prepaid mobile number from vodafone network to BSNL network. I have already submitted my proof with porting code and recueved a BSNL simcard too. Its now been morethan two weeks, that is morethan 15 days. Usual time of porting is 7 days after submitting proof and the recieved porting code. The retailer cgarged 50 rupees for this service and gave me a new sim of BSNL which according to him will get activated within 7 days after disconnection of vodafone network. But now vodafone is not got disconnected and also I couldnt track the status of porting from them. I called customer care many times but there were no any response. The unfortunate thing is that now vodafone blocked my outgoing and incoming service in the number saying that I have not recharged the number and the existing balance remains useless. It is a complete injustice towards the customers. They should have taken steps to disconnect and swap number to bsnl network as per my applocation. Or atleast they have to allow me to use my nunber and the existing balance. I don't know where to contact or complaint about this. So as an initial step I am filing this here. After I will contact legal professionals for further legal proceedings against this kind of irresponsible approach from this network provider. My number and porting code is attaching here for your reference.