Vodafone India — postpaid bill

Address:

Kolkata, West Bengal, 700154

In april 2018 some vodafone representatives selling free sim with unlimited calls for one month in my relatives area, one of my relatives Biswa das, 21 yrs. & his mother mitali das, 42 took two sim by their name. The vodafone representatives actived both the sims by ADHAR authentication in their house. After one month o[censored]se they came to know that both the sims are postpaid & bill amount nearly rs-2000/-in the name of each of them. Hence some vodafone person continue called them to pay around rs-4000/- & sims are inactivated remained condion. The financial condition of Das family was not so well as biswa das has no job & his mother is housewife. Primarily they were frightened about the bill amount. From july 1st week 2018 a representative from Vodafone came to their residence claiming an amount of Rs.=3200/-
(4785/- 1585/discount amount) rs. with two months bill shows VAS amount rs.1220/- & 1450/-for 1st 15 days in april, but details of VAS was not clarified.the vodafone person threatening mitali das with severe legal action, confinement etc which is unexpected.So, Das family got panic & promised to pay in EMI, but the vodafone representave continue threatening them, hence they managed to pay rs.1000/-.Next day Vodafone representative threatening for paying the rest amount & at the same time quoted the names of some lawyers they should meet immediately or else pay the entire amount failing which serious legal action will be taken. As law abiding citizen we want justice & that's why praying for immediate intervention. Biswa das & mitali das also visited nearest vodafone mini store(garia metro) & main store(naktala) but they straight refuse to help them.
All suporting documents attached here.
biswa das
Sim1:[protected]
relationship no:[protected]
mitali das
sim2:[protected]
relationship no:[protected]
alternative no:[protected]