[Resolved]  Vodafone India — postpaid bill - extra charges on international roaming

Address:

Mumbai City, Maharashtra, 400078

Hi, i would like to complain against Vodaone India. They are extremely unprofessional and incapable o[censored]sing any intelligence in solving a problem.

I have continuously been following up on e-mails/chats/calls but to no avail.

They just want to extort the money from me and are harassing me day and night. If I complain they don't call me and close the ticket I have raised.

PFB the total details.

1. I traveled on 11th Dec early morning and came back on 17th Dec early morning. Please look at page 5 of my bill where you can see no local calls in same time frame.
2. I didn't use my phone for the first 4 days while I was in Prague 11-13th Dec as I was mostly having access to Wifi.
I picked up a call on 13th as someone was calling me continuously.
3. I activated my international roaming at around 1020 hrs prague time and 1450 hrs India Time.I got a sms confirming the same. The moment I got a sms confirming pack activation, I made the first outgoing call. I also started using data immediately.
You can see I wasn't charged for the call(PAGE 7) or for data usage ( PAGE 8). If I didn't have a pack activated how come my calls/data usage was free?

4. After having used internet for sometime I got a message that my pack had been deactivated. I immediately turned off the data, accessed a WiFi hotspot and chatted with a Vodafone executive of which I have no records. She told me there was a technical glitch due to which the pack got disconnected. You can see the same in the chat history for reference. She restarted the pack and I got a message post which I started using data again.

Also you can look at my app activity to validate what I am saying. Please see the usage details from 11:08 AM to 11:34 AM. (Page 8).

I would request you to please look into the glitch because of which I got charged almost Rs. 5000 + taxes extra and that too using only 9MB of data.

My monthly bill is more that a year's bill. Please help me in getting this fixed as I had done everything correctly and as per plan.