Vodafone India — Postpaid Billing

Address:

Chennai, Tamil Nadu

I have activated roaming free plan of Rs 149 on Feb 9th 2015, and as per the plan i was supposed to enjoy unlimitd free incoming calls, 100 mins local/std outgoing calls, 100 local/national sms. However as per the bill received on 14th April, i have not received the benefits of roaming plan and was asked to pay without getting the benefits of plan along with service tax. 2nd issue, as i have activated roaming fre pack of Rs 149, all my incoming calls are free while roaming, but the vodafone has charged me additional Rs 75 roaming free pack apart from base amount of Rs 149 along with service tax. I have already requested Vodafone to rectify the same as i had faced the same issue in earlier billing cycle for which they have apologized and gave me waive off of sane in earlier billing. But in the current billing cycle Mr.Ravi Kumar, the customer care guy refused to address my issue saying the same can't be done for 2nd consecutive time even if mistake is at their end. For two consecutive months i had to face problem with billing issues and had to request customer care to rectify mistake at their end, and the response was very unsatisfactory. I request consumer forum to take my complaint seriously and resolve me ASAP.