[Resolved]  Vodafone India — Postpaid connection

Address:

Chennai, Tamil Nadu, 600016

I have deposited Rs.10, 000/- for international roaming activation at Porur, Chennai Vodafone store.
My number is ([protected]) pertains to Chennai region.
After my return of international travel in Aug16 end . I visited Vodafone store on 2nd Sep16 for deactivation of ISD services & for return of refund. But today is more than 3 months are over but I didn't received my refund for security deposit.
After around one month I of my request I got a check with incorrect name in Oct16 .where as I given kick docs (passport copy) but they haven't taken care name spelling. I returned that check again at same store & they said that I will be receiving a check with 20 days. Now I went again on 9 Dec16. Vodafone executive (Balaji) given me his personal contact but he never picked calls. I again went 11-Dec16; again they are saying you will get by Dec16. They are blaming finance department but they never provided me any complain number or receipt or acknowledgement. I talked to the relationship manager (also but I didn't have any solution. Mr. Balaji (mob[protected] of Porur store suggesting me to raise grievance rather than providing a resolution. I asked them for a proof or any reference number for making request to finance department but they denied providing that. Please help me in providing my return or let me know I need to go to consumer court and file a case against Vodafone...Regards.. I have deposited Rs.10, 000/- for international roaming activation at Porur, Chennai Vodafone store.
My number is ([protected]) pertains to Chennai region.
After my return of international travel in Aug16 end . I visited Vodafone store on 2nd Sep16 for deactivation of ISD services & for return of refund. But today is more than 3 months are over but I didn't received my refund for security deposit.
After around one month I of my request I got a check with incorrect name in Oct16 .where as I given kYC docs ( passport copy) but they haven't taken care name spelling. I returned that check again at same store & they said that I will be receiving a check with 20 days. NOw I went again on 9 Dec16 . vodapfone executive (Balaji) given me his personal contact but he never picked calls. I again went 11-Dec16, again they are saying you will get by Dec16. They arebehaving rudely and blaiming finance department but they never provided me any complain number or receipt or acknowledgement. I talked to the relationship manager (Mr. Gana, [protected]) also but I didn't got any solution. Mr. Balaji (mob[protected] of Porur store suggesting me to raise grievance rather than providing a resolution. I asked they for a proof or any reference number for making request to finance department but they denied to provide that. Please help me in providing my return or let me know I need to go to consumer court and file a case against Vodafone...Regards..Nitin Kaushik