[Resolved]  Vodafone India — postpaid to prepaid conversion not done yet

Address:

411027

Hi,

Let me first tell you that this is the not the first time i have faced problem with this particular vodafone store (Pimple saudagar, rajveer palace, pune-411027).
I visited this store on 17/06/2019 to put request for changing my plan from postpaid to prepaid. After visiting i got to know it can't be done immediately and i will get call from sales team who will convince me to stay with postpaid plan. Interestingly it looked exactly the same procedure when you try to change your home loan from one bank to another bank. Anyway, it was simply a hassle. Okay, i went again on 24th with all document and service request number which i got after convincing sales team. My request was taken and it was said, that it will be done soon and i paid the outstanding amount. I waited for 3-4 days and again went to store as my signal has still not gone and can't put new prepaid sim. Then same store person told me that it will done within 10 days. Btw, it was not told the day i got the new sim.
Now today on 2nd, i tried reaching vodafone customer support through vodafone app and as per them my request for changing to prepaid was taken on 17-jun-19 at 13:48:25 (Not sure where this data came from) but they raised a complain#[protected].
With all this, i am not sure is this being done purposely as in they want me to keep charging till the time i am postpaid consumer or they are not even intending to change until i visit them again.
Let me tell you, this is very frustrating not only to visit store but need to be in queue for hours to get someone to listen your concern. It seems like a government office.

I am writing not assuming that my request will be now handled on priority but i need some action to be taken against whole process, the store man who took my application and precisely the entire store as this is not the first time i have faced this. Every single time, i have faced pain in getting any work done.

Please help.

Regards,
Amit