Vodafone India — postpaid to prepaid request

Address:

Ajmer, Rajasthan, 305001

I'm your postpaid customer since 2005. I was really fed up with your services from last 6 months. 6 months ago i want to port my no but they give me special offer to retain so i thought ok give one chance but they doesn't told me that this offer is only for 6 months & they changed my plan since 3rd aug 2018 without any notice. When i saw my bill & decided to change my no from postpaid to pre paid & visited vodafone store vaishali nagar ajmer on 22nd sep 2018 one executive told me that today there is a technical problem in aadhar verification. I said ok i'll visit my job location so she told me ya ok you can visit at any of our store your request will be processed. On 25th sep 2018 i visited suhani enterprises vodafone mini store kekri rajasthan 305404 where one executive taken the request along with aadhar verification & she charged me rs 50 & give me the new sim & told me that your request will be processed in maximum 48 hours. But sorry to say that the request has not been processed yet.
Please take the necessary action.
Regards
Kamal
[protected]