[Resolved]  Vodafone India — PROVIDING GIST OF THE COMPLAINT ISSUE OF CUSTOMERS' DURING THEIR VISIT AT TH CUSTOMER CARE CENTER

Address:

Ahmedabad, Gujarat

WHEN ANY CUSTOMER VISITS AT THE CUSTOMER CARE CENTER / HELP CENTER OF VODAFONE INDIA FOR THEIR MOBILE CONNECTION PROBLEMS THE EXECUTIVES OF VODFONE, WHO DEALS WITH THE CUSTOMERS, RARELY / HARDLY PROVIDE ANY WRITTEN GIST OF THE PROBLEM / REQUEST/ ISSUE, THE ACTION TAKEN OR TO BE TAKEN FOR RESOLVING THE ISSUE, THE TIME LIMIT TO' RESOLVE THE ISSUE / COMPLAINT / REQUEST / PROBLEM, THE DESCISION TAKEN, AND CUSTOMERS CONSENT FOR CLOSUER OF THE ISSUE. MANY A TIMES IT IS FOUND THAT THERE ON THE CUSTOMERS' ACCOUNT SUMMERY PAGE IN THE COMPUTER NO NOTING OF CUSTOMERS' VISIT WITH DATE AND GIST OF THE VISIT APPEARS NOTED. AFTER A FEW DAYS, AGAIN THE SAME CUSTOMERS' SAME ISSUE / PROBLM / COMPLAINTS ARISE AND AT THAT TIME THE CUSTOMERS CAN NOT PROVIDE ANY PROOF THAT HE HAD COME FOR THE ISSUE / PROBLM / COMPLAINT ON SUCH AND SUCH DATE(S). THE CUSTOMERS ARE FINDING DIFFICLTIES AT THAT TIME. THUS THEY ARE ANNOYED AT THAT STUATION, AND MOSTLY THEY RESIGN FROM THE UTILISATION OF THE SERVICES OF VODAFONE. THE FORMAL PROCEDURE NEED TO BE ESTABLISHEDED FOR GIVING SUCH WRITTEN GIST OF DISCUSSION DURING THE VISIT OF ALL CUSTOMERS STATINGGIST OF THE PROBLEM / REQUEST/ ISSUE, THE ACTION TAKEN OR TO BE TAKEN FOR RESOLVING THE ISSUE, THE TIME LIMIT TO' RESOLVE THE ISSUE / COMPLAINT / REQUEST / PROBLEM, THE DESCISION TAKEN, AND CUSTOMERS CONSENT FOR CLOSUER OF THE ISSUE. REQUEST FROM JAYDEV PATHAK POST PAID MOBILE CONNCTION No, +91 [protected]