Vodafone India — Random Value Added Service gets activated and deducts rental from my main balance without my consent or interest

Address:

New Delhi, Delhi

Random Value Added Services get activated automatically without my consent or even interest and their rental gets deducted from my account.I am informed about this through message which is simply ridiculous. Your customer care executives utter all kinds of excuses and non nonsensical things to prove nothing went wrong. This is not acceptable, When I spoke to one of the executives and asked him why this stupid HOTSHOTS service got activated on my number without me doing anything related to it, he first of all refused and said this was done by me (customer) alone. But, later when I told him I am going to take this forward and register a complaint about the service activation and himself, he told me your amount will be refunded because it was a Value Added Service which got automatically activated. What kind of nuisance is this???? Will take this forward to Consumer Forum and seek their aid in this matter.