Vodafone India — recharge pack not activated yet balance have been deducted from bank account

Address:New Delhi, Delhi, 110009
Website:My Vodafone app

Dear sir

I have recharged the bonus pack of rs 348 on 13th dec, 2017 via my vodafone app and process the payment online using the rupay gateway. The matter of fact is that recharge pack is not updated on my number - [protected] but rs 348 has been deducted from my bank account. It already been 48 hours but neither i got the refund nor the recharge pack has been activated. Request you to kindly look into the matter
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Vodafone India customer support has been notified about the posted complaint.
Dec 16, 2017
Updated by CA Anurag Gupta
Still Not Resolved, its been more than 72 hours
Complaint comments 

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I have topped up Rs 165/ on 24 nov 2017 thru online payment (SBI Transaction no JSB[protected]GACKUVCX6) but not CREDITED & NOT showing in my app.

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