[Resolved]  Vodafone India — refund not being processed

Based on a text message received on my phone to make a payment (otherwise the number would become inoperative) I made the payment of Rs.150. However, my phone became inoperative the next day, and when I followed up it was indicated that the number is not assigned to me anymore!

I have been corresponding with Customer Service for the last couple of weeks and always get the following response to my emails:

I attempted to call on alternate number [protected]. However due to non-contactability we are unable to establish contact.

Based on your E-Mail, I am summarizing your query regarding the international Roaming rental charge of Rs.99.

There is no deduction of Rs.99/- done your Vodafone Mobile number [protected]. Please share correct Vodafone Mobile Number if you have balance deduction concerns of other Vodafone Mobile Number.

My Vodafone number was:[protected].

Please note I am a non-resident and hence, unable to call the toll free number for assistance.

Would appreciate if you could arrange to have the amount refunded to me please.

Thanks,

Asokan S
+[protected]