[Resolved]  Vodafone India — refund not being processed

Based on a text message received on my phone to make a payment (otherwise the number would become inoperative) I made the payment of Rs.150. However, my phone became inoperative the next day, and when I followed up it was indicated that the number is not assigned to me anymore!

I have been corresponding with Customer Service for the last couple of weeks and always get the following response to my emails:

I attempted to call on alternate number [protected]. However due to non-contactability we are unable to establish contact.

Based on your E-Mail, I am summarizing your query regarding the international Roaming rental charge of Rs.99.

There is no deduction of Rs.99/- done your Vodafone Mobile number [protected]. Please share correct Vodafone Mobile Number if you have balance deduction concerns of other Vodafone Mobile Number.

My Vodafone number was:[protected].

Please note I am a non-resident and hence, unable to call the toll free number for assistance.

Would appreciate if you could arrange to have the amount refunded to me please.

Thanks,

Asokan S
+[protected]
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Apr 14, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2020
Vodafone India Customer Care's response
Dear Customer,

We would like to inform you that our working window for out-calls is from 9 AM to 9 PM IST. We can arrange a callback for you between this time frame. Please confirm your convenient time and we will arrange a call for you as per your preferred time.

Regards,
Snehal
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