Vodafone India — refund not received

Address:

Pune, Maharashtra, 411014

Hi team,

I migrated my vodafone no. [protected] on mar 14, 2018 and did fcr of rs 48 in a local shop. After about 3 hrs, i recharged with rs 509 online, which did not happen. So i called and complained abt it. I was given refund reference no. E[protected]. Till not the refund is not done. Today when i called again and spoke to your cust. Care exe. Shubhangi, she said in the beginning that we don't refund and later she said it has been refunded already and to check with my bank. On requesting the transaction id for the refund, she said cant share the same. I then requested to connect to her manager, she said she cant and disconnected the call.