Vodafone India — Refund Of Deposit - SR No[protected]

Address:	500020
Website:	www.vodafone.in

Hi.

As helpless customer with lot of disappointment against Vodafone Customer service and managers Mallesh (Himayat nagar branch) Bindu & Praveen( customer care center-floor managers), I am filing this complaint after 4 months.
I am trying to get my Deposit back from June 1st week and still it is pending and no one is known from Vodafone that where it is pending currently.
None of the manager & Nodal officer is contacting me or reaching to resolve this issue. Please go through below history if any further details required.

> I have paid deposit to get the international roaming in October, 2014
> I have requested deposit back after I return from UK in June, 2015 but Vodafone store, Himayat nagar gave me option that they can adjust in my monthly bills.
> I accepted to adjust it in June 1st week and Himayat nagar branch said that they have raised a request and it will adjusted in my bills, but unfortunately they didn't raise any request for the same.
> As I have an assumption that they deduct the amount from my deposit I haven't paid the bills and later I came to know that they didnt raise any request at all.
> On July 18th suddenly my outgoing calls are aborted due to non payment of bills and after I visited to Himayat nagar office informed me that they haven't raise any request for the same and still my out going connections are cant be retained without paying my bills and they cant help any more on this.
> As I am helpless and need outgoing calls requires immediately I have paid my outgoing bills immediately and asked Himayat nagar (manager Mallesh) to refund my deposit.
> Himayat Nagar branch raised a request[protected] on July 18th, 2015 to refund my money and it supposed resolve by 9th September, 2015.
> Again I visited the Himayat nagar office on 14th September 2015 to get the updates as I haven't received any DD/Cheque.
> The response was poor from Mallesh, manager, Himayat nagar branch saying that he is unaware about the status of the particular Service request.
> Suggestion from him was as a customer I have to come and chase these requests and he can not track all the requests.
> Suggested to check with customer care/Nodal officers if I can.
> After long discussion with him that they have raised a request wrongly and they have corrected it so I can get my money back within 15days.
> Even after no luck and I called customer care continuously to get the updates every day and everyone was gave wrong promises that they can resolve this issue by 48 hrs.
> these are the customer care representatives that I spoke
1) Ashok
2) Praveen-Floor manager, customer care
3) Bindu- Manager, customer care
> Finally I tried to escalate this to Nodal officers, after continuously tried 2days for them I was able to reach them.
> I spoke with mr.Srinivasan (not interested to share his full details) and explained all the issues, he promised me that he will check & get back to me within 30mins on 20th October, 2015 at 4:28 pm.
> No one is helping me to resolve this issue and still I haven't received my money.