Vodafone India — Refund of Security money and excess bill paid on conversion of Connection from PostPaid to PrePaid

Address:

Jalandhar, Punjab

My Name is Jaskirat Singh. My number is [protected]. i have been using this number for over an year now. Before shifting to Punjab, i was working in Greater Noida, Kolkata and Lonavla. In all these places, i have used Vodafone Connection only because it provides best network and best service. But i think Your people in Punjab are hell bent in bring bad name to your organization. Due to reduction in calling, i planned to convert my postpaid number to prepaid in the month of January 2015. i got all the formalities done at Vodafone Jalandhar office and the person dealing with me was Mr. Amit. i was told that entire process will take 2-3 working days, however in my case it took 10 days. even at that i protested but assuming it an exceptional case in an otherwise good organization, i kept my cool. Then i was told by Mr. Amit that an amount approx. 1000/- would be refunded to you within 45 days by means of cheque at your home. however, after 45 days when i contacted him, i blatantly refused the 45 days commitment and told me it was a 90 day time period. i assumed yet another exception and kept my cool. after the 90 day time period was over, i called customer care to get the updates of my refund. however that person had no idea what i was talking and told me to go to the vodafone store from where i got the postpaid to prepaid conversion done. This time Mr. Amit passed the responsibility to Mohali Office by telling me that he has already forwarded my request and waiting for reply and i should contact Mohali Office. Mohali Office had, like again, no idea about my case. Then i contacted vodafone delhi. but were just giving false promises. Now again i went to Vodafone Jalandhar to Mr. Amit last Monday and he assured me that by next Monday my cheque would be available. However, living upto its reputation, today on 20/7/2015 i went to Vodafone store jalandhar again, to Mr. Amit at around 3.30pm but still there was no cheque and a stupid, unprofessional smile on his face. (i am sorry that i have to use such unethical words) and gave me this number [protected] and told me to keep calling on this number to know the status of my cheque. Now I have few things to ask Vodafone Management 1. If the customer himself has to go again and again to vodafone store for a same issue, then what is use of hiring so many customer care teams 2. If the customer is the one who has to keep calling Mohali Office, Delhi Office, etc. for a same issue, them what is the use of hiring such a jumbo team 3. If the customer is the one who will keep a track on the refunds that he is supposed to receive at his home (as promised by your Mr. Amit), then what is your Customer care supposed to do 4. While your bills reach our homes withing 2-3 days from the end of billing cycle without any mistake, why is it that the cheque is taking around 6 months and still not received All i want to say is that i don't need that 1000/- now, after all that harassment that i went through. This is just a open letter to whomsoever it is forwarded that you just lost a user who used and appreciated your services for more than 6 years. You can have that refund money and celebrate. i dont need that money. It was a nice experience using your services for about 6 years, now i think its time to switch to some other PROFESSIONAL companies. God Bless you