Vodafone India — Refund pending since 20 days

Address:

Mumbai City, Maharashtra

I did an online recharge of Rs. 500 before 20 days. The amount was debited from my account but I did not receive the balance. However, I received a message from vodafone saying that I will receive the refund within 7 days. I am still waiting for it. I have filed dozens of complaints, talked to the manager, visited vodafone store till date. I have even submitted my bank documents and spent more than 100 bucks to call the customer care. All they say is to wait for 24 hours. I have lost my patience. I request you to look into this matter.