Vodafone India — regarding bill amount and plane change charges


My monthly plane is 399 with all tax 475 rs
This month bill new plane charge added but
I had not upgraded any plane then how my extra bill added?

I am regular on time bill payment filled customer i tried many time to contact with customer care i didn't get any response?
I didn't get satisfied with my queries.

Plane changed issue is not mine? How i face thi in critical time?
This is with bill attachment.
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