Vodafone India — regarding bill waived off

Address:

New Delhi, Delhi, 110026

This is to bring to your notice that i wanted a plan with more data pack usage, to which vodafone personnel confirmed to activate 499 plan (Unlimited calling, 15 gb internet pack per month) from august onwards.

However, vodafone without my consent activated 199 plan, due to which, bill of rs.1, 077/- was generated at the end of august. After several complaints regarding my bill, plan of rs.499/- was activated by vodafone on 3 august 2017.

Lastly, i was told by vodafone personnel, a multiple times, that the bill of rs.1, 100/- would be waived off by the company in the next cycle (Which is still due till date).

I am not eligible of paying the bill of rs.1, 100/-, as the bill was not due to my fault. It is vodafone's responsibility to stop harassing me for ceasing my telephone services and provide me with the waive off for rs.1, 100/-, before payment of my next bill.