[Resolved] Vodafone India — regarding calls made to 51717 and 56000 and over billed for the same

piyush vashist

from Mumbai, Maharashtra

Address:

STERLING INDIA MINERS PRIVATE LTD, SUKHER PALACE PLOT NO 1 N H 8, NEAR LODHA FILLING STATION SUKHER, Udaipur, Rajasthan, 313004

Overbilled on my vodafone contact no [protected] when asked the customer care got a reply that calls were made on nos 51717 and 56000 for 45 mins duration. However no such calls were made. My billing average bill amount has been doubled for this. Please clarify, the billed amount is1241 which is not practically possible as the phone is used for just basic 5-10 mins of calling on regular daily contact numbers. Need help and create awareness about vodafone.

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Nov 10, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Vodafone India Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our recent communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. For further assistance, kindly contact us on 199 or 198.

Regards,
Gipsy.

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Comments

Vijay Mari

from Jayamkondacholapuram, Tamil Nadu

My number activate please

KhushbooAg

from Chennai, Tamil Nadu

I got vodafone prepaid sim replaced by postpaid one on Oct 01 2019 at 19:00hrs from a vodafone store. I was told it will be activated in 2 hrs. But now its more than 42 hrs almost and its not yet activated. There is no way to even reach customer care people for postpaid number. They are available only for prepaid numbers.

Vikas1906

Hi Team, Vodafone internet data speed and signal was good before but nowadays its not up to the mark at my area and shows Idea service provider many times. I used to recharge as 399 pack from MyVodafone app. Kindly look into the issue.

ajay ashokan

This is very unique way found by Vodafone to cheat the customer by adding these special numbers 56000 in the bills that to for 100min calling 9rs per min call, however when checking the record no such calls are found made.

urvi001's reply, Apr 13, 2021

First of all these numbers are not genuine.Even if we try, we cannot make any call to these numbers.Then, how come someone made a call for one hour?

urvi001

from Delhi, Delhi

Vodafone is a fraud company.They make money by billing such unknown numbers which you have never called.Better to file case in consumer court