Vodafone India — regarding unauthorized charges for non consumed vas services

Manish Rajhans

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am using postpaid plan for my mobile number [protected] from vodafone. Company sent me bill for the month of july 2017, which contained rs 105 for the use of vas services, which i never used, nor i have sent my consent for the activation of the same. Then i called customer care, which couldn't resolve my complaint & didnt even sent me the details of launched complaint over sms or email even after requesting for the same. (I have the recordings for the same) i talked to cse named pratima, and on a phone call she gave me launched complaint number as[protected]. She said my complaint will be resolved in 24 hours. But further no response from company.

So after 48 hours i launched my complaint via email. Which is not yet solved even after 12 days. I could see that email is viewed 83 times (While launching complaint here.) but cse's are hesitant to give me any sort of proofs.

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Vodafone India customer support has been notified about the posted complaint.

Aug 24, 2017

Updated by Manish Rajhans Also on 12th August, after talking to CSE. I received SMS saying 35 Rs are deducted for the use of VAS services and it gave me link to deactivate, which I follwed and deactivated still after this I could see the RS 37 as Unbilled Amount.