[Resolved]  Vodafone India — replacement sim card (pathetic service)

Address:

Mumbai City, Maharashtra

I did not use my prepaid connection for 2-3 months, and so my network was deactivated. I called vodafone's customer care and asked what i should do to get the same number reactivated. They said i have to visit a vodafone store and request for a new sim with the same number and that's exactly what i did. I went to one of the most main vodafone stores in mumbai and stood in queue for 40mins before i was serviced. And when i gave them the number and details along with the id, they said that they have "sent an e-mail" to the warehouse asking for the number's availability and i will get a phone call on my alternate number within 24-48hrs. It has now been 7 working days and i have been going there literally every single day and asking them about the status of my request and all they tell me is that there is no confirmation yet and i'll have to wait for 24-48 more hours. Is this the tech of india? I go to a vodafone store directly and they source their lame work out to their warehouse which takes this much time just to tell me if the number has been recycled or not? What happened to "databases" and virtual records? Is the person literally going through millions of files to find my number? Isn't it as simple as running a check in the database to see if the number is taken or available, and then if it is available just program it onto a blank new sim card? What century are we living in that the country with such great minds is producing such nonsense technology and work systems that everything has to be followed up physically visiting the branch every day with no success? Customer care on phone is not helping me anymore, because their answer is "go to the store, we have no details", and the store cannot help me either because their reply is "we have sent an e-mail to the warehouse team to check", so what am i supposed to do? I need that same number, it is immensely important to me, and this is literally the worst network company india has, even worse than mtnl and the other networks that come from unspoken [censored]holes. This complaint will obviously go nowhere. Some representatives will ask for my details here acting concerned and again, send me on a wild goose chase for weeks telling me they are "checking" their warehouses. It is a shame, really.