[Resolved]  Vodafone India — rude behavior and assault

It gives me huge pain to write at this forum about the unforgettable and its really disappointed with the series of events happened with my wife when she visited one of your Vodafone store to get the new SIM on behalf me due to unavailability of vodafone store at my current location (Cherrapunji, Meghalaya) at Howrah Maidan, Howrah 711101.

As per my discussion with vodafone corporate care team, I did exactly what was told to me and sent the NOC letter along with all other documents to be specific to the documents My Aadhar Card, My Wife's Aadhar Card, FIR copy of the lost Phone & SIM card, our marriage certificate and a copy of the mail received from vodafone corporate team but what exactly happened at Vodafone store can be even seen in CCTV camera of that store too. I'm writing the zest of it below-

1. After submitting the documents at the store, it was again refused and when my wife argued on the basis of the mail, she got very rude treatment and were answered he can't give SIM and she has to go to Bangalore to get the SIM

2. After asking for refusal in written, it was also denied

3. when my wife took me over the phone and let me speak to Debasish (if I'm not mistaken), I explained him about our conversation and tried to convince him but he did not listen to me too. I asked my wife to leave. I even said how come one has to go to Bengaluru just to get a SIM and its not even told by Corporate care team whereas I had explained that my wife can get it in Kolkata/Howrah whichever is nearby to her and it was never told to me that one has to go to Bengaluru to get the SIM.
Just to add on, when requested for getting the SIM delivered at my wife's place, I had mentioned the address of Howrah only, Then how come someone can deny giving SIM of another circle...???

4. After all, these when my wife told that she will make a complaint against him and asked for his card, as usual, he denied (No wonder, after all his arrogance and behavior how can someone give his card)

5. When wanted to take the token, he did not let that happen too (really..?)

6. When she wanted to take his photograph, he snatched mobile from my wife's hand (How come this person has even been allowed to work with Vodafone..??)