Vodafone India — service center not supportive

Jan 06, 2018

Updated by Namrakant Tamrakar Torture continued by them. As suggested previously by the staff of Vodafone center, Indiranagar, Hyderabad, I visited them again to give them a last chance but they crossed the limit. Again, the same issue. I went there on 3rd Jan 2018, and again that particular lady was not there. So, the guard told to visit the next day. I asked if I could talk to anyone. Thank god, atleast they had someone to listen to me. But that staff too was not of much help. I asked about the manager of that store. I was surprised to know that the lady who was not there was the manager and without her, nothing happens. I scolded the staff making him aware of my problems.

What he replied was even more frustrating. He said that, ok, they will take the form and will convert my number to prepaid. I asked him, if they can do it now, then why didn't they did it last month itself. I would have saved atleast a month's rental charge.

They are forcing me to pay even though they could help us save the money. They are looting my money and showing it as total legal. I need some serious help with this issue please.

Also, I asked, if I didnt pay the money, what will happen? They replied that I will get legal notice and they might place some charges on me. My question is, if they can do it, why I cannot give them legal notice for torturing me and for forcing me to pay the money I wanted to save?

Jan 17, 2018

Updated by Namrakant Tamrakar consumer complaints logo
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https://www.consumercomplaints.in › Vodafone India › Vodafone India — service center not supportive
Vodafone India — service center not supportive

3 Reviews
Na Namrakant Tamrakar on Dec 28, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

I went to indiranagar, hyderabad, vodafone center on 15th december for postpaid to prepaid convertion. Their server was down so they told me to come after a week. I went next week, so the staff member who does this convertion was on leave. I was told to come next day. The big thing is, out of atleast 5-6 staffs, no one could help me saying that only one particular person can do this. No one in there felt responsible to atleast listen to my issue. I went next day, that staff was still on leave. I went on 28th dec 2017, luckily that particular staff was there. After listening to my issue and telling me all other plan for postpaid, i was told that this cannot happen this month. Please come in between 1st and 6th of the next month. I told that i want to terminate my connection. Again i was told the same thing that please come next month. And that too in between 2nd and 6th jan 2018. Worst of all, i cannot do all these online.

I told fine and asked, how much extra charge you will take? They told that they will charge for 5 extra days after the day i opt for terminating the service. Basically, they are going to take one months charge from my pocket and i will be unable to do anything, since i want to get rid of them.

I've been trying to do something so that i could save some money and they are forcing me to pay extra money and extra time even if i could not see a single fault in my actions. They are mentally torturing me through their actions. Please help.


Complaint Status
[Dec 28, 2017] Vodafone India customer support has been notified about the posted complaint.
Updated by Namrakant Tamrakar, Jan 06, 2018
Torture continued by them. As suggested previously by the staff of Vodafone center, Indiranagar, Hyderabad, I visited them again to give them a last chance but they crossed the limit. Again, the same issue. I went there on 3rd Jan 2018, and again that particular lady was not there. So, the guard told to visit the next day. I asked if I could talk to anyone. Thank god, atleast they had someone to listen to me. But that staff too was not of much help. I asked about the manager of that store. I was surprised to know that the lady who was not there was the manager and without her, nothing happens. I scolded the staff making him aware of my problems.

What he replied was even more frustrating. He said that, ok, they will take the form and will convert my number to prepaid. I asked him, if they can do it now, then why didn't they did it last month itself. I would have saved atleast a month's rental charge.

They are forcing me to pay even though they could help us save the money. They are looting my money and showing it as total legal. I need some serious help with this issue please.

Also, I asked, if I didnt pay the money, what will happen? They replied that I will get legal notice and they might place some charges on me. My question is, if they can do it, why I cannot give them legal notice for torturing me and for forcing me to pay the money I wanted to save?

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Complaint comments 2 Comments Updated: Jan 17, 2018
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Na Namrakant Tamrakar
on Jan 6, 2018


Torture continued by them. As suggested previously by the staff of Vodafone center, Indiranagar, Hyderabad, I visited them again to give them a last chance but they crossed the limit. Again, the same issue. I went there on 3rd Jan 2018, and again that particular lady was not there. So, the guard told to visit the next day. I asked if I could talk to anyone. Thank god, atleast they had someone to listen to me. But that staff too was not of much help. I asked about the manager of that store. I was surprised to know that the lady who was not there was the manager and without her, nothing happens. I scolded the staff making him aware of my problems.

What he replied was even more frustrating. He said that, ok, they will take the form and will convert my number to prepaid. I asked him, if they can do it now, then why didn't they did it last month itself. I would have saved atleast a month's rental charge.

They are forcing me to pay even though they could help us save the money. They are looting my money and showing it as total legal. I need some serious help with this issue please.

Also, I asked, if I didnt pay the money, what will happen? They replied that I will get legal notice and they might place some charges on me. My question is, if they can do it, why I cannot give them legal notice for torturing me and for forcing me to pay the money I wanted to save?
Reply
Na Namrakant Tamrakar
0 minutes ago

In continuation of the torture I am going through, I filled the form to cancel my connection. They took the form. After 2 days, i.e. on 5th, I got call from Begumpet, Hyderabad head office. I told them my issue and the bad service of Indiranagar, Gachibowli, Hyderabad branch. He apologized for this and proposed to me an offer that they will send the staff to my place and will get my sim converted from postpaid to prepaid. Again I told them that if this is also possible, then why are they not doing it at the first place. He had no answer.

I made a mistake that I agreed to this and I cancelled my requested for disconnection. He told that they will send someone within 4 days. Its been 10days and no one appeared. In between I got call from Vodafone, Chennai Head office. They told that they will take care of this but again I am noy getting any information about my request to convert from postpaid to prepaid.

My bill again came. This is now the 2nd month I am going to pay bill even though I am not using it. I am totally helpless. They are neither converting my sim from postpaid to prepaid nor letting me disconnect my connection by making false promises. They are acting like white-collar fraud. Now, they are crossing the limit. Can I file case against them? I want to fight them now, someone please guide me.

Jan 17, 2018

Updated by Namrakant Tamrakar In continuation of the torture I am going through, I filled the form to cancel my connection. They took the form. After 2 days, i.e. on 5th, I got call from Begumpet, Hyderabad head office. I told them my issue and the bad service of Indiranagar, Gachibowli, Hyderabad branch. He apologized for this and proposed to me an offer that they will send the staff to my place and will get my sim converted from postpaid to prepaid. Again I told them that if this is also possible, then why are they not doing it at the first place. He had no answer.

I made a mistake that I agreed to this and I cancelled my requested for disconnection. He told that they will send someone within 4 days. Its been 10days and no one appeared. In between I got call from Vodafone, Chennai Head office. They told that they will take care of this but again I am noy getting any information about my request to convert from postpaid to prepaid.

My bill again came. This is now the 2nd month I am going to pay bill even though I am not using it. I am totally helpless. They are neither converting my sim from postpaid to prepaid nor letting me disconnect my connection by making false promises. They are acting like white-collar fraud. Now, they are crossing the limit. Can I file case against them? I want to fight them now, someone please guide me.