[Resolved]  Vodafone India — sim upgradation - [protected]

Address:

Thane, Maharashtra, 400615

I am using Vodafone since more than decade in my family with having numbers [protected], [protected], [protected] but I would like to highlight our dissatisfaction which leads to this complaint and may end our relationship now for all numbers.

In my one of number [protected], I have requested for SIM upgradation two week back .

I have visited near by Vodafone store in Thane, near R mall and took new 4 G SIM and handover request to upgrade. After few days I got sms from your service centre to follow SIMEX process . I did almost 42 times and finally talked to your call Center people and senior authorities. They tried for almost 34 Min but couldn’t hence requested me to again visit Vodafone store to initiate process again .

Foolingly, I did again . I visited your store again on 11 th and they have given again new SIM and logged complaint in system, took our signature over letter and informed us to wait for one more day and it will be resolved!

Today again I got sms for SIMEX Process, i did and found same error . Again I contacted your call center and had a long and bitter talked . They said my new SiM is actividated but sim number is different than what was handover to me !!

Finally again he suggested me that i need to Visit Vodafone store - 3 rd time and do the same process!!

I am senior citizen and your client since a decade but let me tell you honestly, the kind of services experience I am getting, is pathetic and only GoD can save Vodafone from further dip losses basis present scenario!

Expect a prompt response to my query and New 4 G SIM to get active tomorrow itself to avoid further escalation of Harassment.

Pfa for both New sim number issued to me