Vodafone India — sms send/receive blocked

Address:

560016

I received an 4g sim on 3rd oct. Initially i was told that sms will be blocked for a day. But its 31st oct n 7 follow up, the issue not resolved. They create an incident everytime without any resolution. Even calls falling to deaf ear.in every call, they will ask to follow d same steps without any help. Every utility service needs an otp. The sms situation is creating problem in my livelyhood.