Vodafone India — Special offer shown but denied after recharge

Address:

Kolkata, West Bengal, 700101

On observing throgh USSD code and apps provided by Vodafone, i came to know on 11/6/2016 that some SPECIAL offer were provided to my Vodafone number [protected]. I perused the offer carefully and selected on of the offers i.e Recharge with Rs. 171/- will get Rs. 180/-. I Recharged the same and got a msg that Recharge done and you received Rs.145.7 vide Trans ID No. KO[protected].


Thereafter, I called Vodafone Customer Care by dialling 199 to know the Status for credit of offerred amount ( i.e remaining of Rs.180/-) in which Customer Care executive assured me that the same will be credited to my Account within few hours. I waited for some hours, however even after lapses of considerable period the offerred amount was not credited. Then, I called Vodafone Complaints Services by dialling 198, in which executive intimated that no such offer for me was displaying in his gadget. As such I was unable to get the offer. Evenafter great pursuation, he denied to do anything for me. I requested him to lodge a complint on the issue and asked for Complaint registration number, in which he denied to lodge any kind of Complint.

Being aggrieved, I sent a email to [protected]@vodafone.in citing above details on 11/6/2016. Thereafter, I received a phone call from no.[protected] on 12/6/16 at about 1235AM asking about my details. I explained the same and he assured me to further forward the same to concerned authority .


On 13/06/2016, I received a phone call from one Nilam Jaiswal of Vodafone Care throgh Land line number[protected] at about 1528 PM followed by email from Vodafonecare.[protected]@vodafone.com ( Service registration number [protected]) stating therein that the were unable to find Rs.171/- offer on the number. Surprisingly, they requested me to share screen shot of the offer for further validation.

Keeping in view of their request to share screen shot of special offer, I want to submit here that that a Customer generally Recharge his/her number with round amounts i.e Rs. .100/-, 200/- 250/- etc and so on to get admissible amount as perr the norms of company. However, when a Customer Recharge with a broken amount (as in my case Rs.171/-) it simply indicates that there must be some special/amazing offer for the broken amount as was shown in my case. Surprisingly, Customer Care executive of Vodafone (Kolkata Circle) denied the offer on the baseless plea that the offer was not shown to their gadget therby depriving a Customer from his legitimite right.

Moreover, asking by Vodafone about a screen shot of special offer shown in my number Is testimony to the fact that the Company doesn't deliberately arrange for a provision which Is beneficial far Customers so that Customer can keep proper record of such or other SPECIAL offers at their end probably with the intention that a Customer can easily be deceived at later stage by denying for the SPECIAL offer. Can any Customer guess in advance that a renowned Company like Vodafone can also betray/ deceive in this way????????

It may be taken in to condideration that as to how Manu Vodafone Customers of West Bengal can purchase that kind of mobile phones which have the screen shot facility. In my opinion, most of the Vodafone Customers (85% of the mobile users) are having least priced mobile phones for their day to day in coming & outgoing calls only. If Vodafone (Kolkata) starts defrauding 20% of the Customers daily by denying SPECIAL offers as happened in my case, one can easily assess the cheated amount for one day.

In view of the above, it Is humbly requested to take necesssry steps so that I am able to get my SPECIAL offer credited in my Vodafone number and poor Customer can be saved from the deception of Vodafone (Kolkata).