[Resolved] Vodafone India — System error leading to activation of plan 5 times

Tarun Avtar

from Delhi, Delhi

Address:

New Delhi, Delhi

Hi, I have been your customer since 8 years and look forward to the same loyalty. My number is [protected], I use your self help service a lot and this only has created the problem. Last night my Internet pack got over so followed the steps to activate a new 3g plan using the *111# Self help procedure. Upon sending the command i received the reply "INVALID MMI CODE or USSD CODE CONNECTION TIME OUT". So I tried again and the same error came, I tried 8 times and then i left assuming that if the transaction is not successful it will revert the money back. Today morning when i woke up i found 5 messages from Vodafone that my Internet pack has been activated 5 times deducting a total amount of Rs. 485. I called up your customer care but they were unable to solve the problem and said since the request was sent 5 times so it got activated that way. You can check my usability per month is the pack 300 [protected]@ Rs.95. So I request you to either to revert my money or extend the validity of net pack to 4 more months. Looking forward to a positive reply.

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Aug 14, 2020

Complaint marked as Resolved

Feb 28, 2014

Updated by Tarun Avtar Hi,
I have been your customer since 8 years and look forward to the same loyalty. My number is [protected], I use your self help service a lot and this only has created the problem.
Last night my Internet pack got over so followed the steps to activate a new 3g plan using the *111# Self help procedure. Upon sending the command i received the reply "INVALID MMI CODE or USSD CODE CONNECTION TIME OUT".
So I tried again and the same error came, I tried 8 times and then i left assuming that if the transaction is not successful it will revert the money back.
Today morning when i woke up i found 5 messages from Vodafone that my Internet pack has been activated 5 times deducting a total amount of Rs. 485.
I called up your customer care but they were unable to solve the problem and said since the request was sent 5 times so it got activated that way.
You can check my usability per month is the pack 300 [protected]@ Rs.95.
So I request you to either to revert my money or extend the validity of net pack to 4 more months.
Looking forward to a positive reply.