Vodafone India — Unauthorized bills

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110091
Website:	www.vodafone.in

Hi Team,

This is in reference to my Vodafone No. [protected] which I purchased few months back. Since the first day, I kept getting wrong number calls on this number. I called up your customer service to change the number due to this issue but they denied stating, ’ the number can not be changed on the first month.’ I was fed up with the wrong numbers so I stopped using this number. I hardly make 2 or 3 calls during this time. I called up your customer service many time but no one provide me the solution. Finally I asked them to discontinue this number immediately which they did. Later on I received bill of 500+ amount. I called up the customer service and explained my concern that I would not be able to make the full payment as it was not my fault. I could not use services because I was given the used number by Vodafone guy. They asked me to wait for the call from collection team as they can deal with disconnected numbers.
Later on I received the call from collection team and after listening my concern they committed a call back. Then another lady from the collection team called me up who asked me to pay 300rs. as full n final pymt to any nearest Vodafone center as she waived of the rest amount. She also assured me that the amount which I pay would be the last payment of this number and I would not get any other bill for this number. The next day, I made 300rs. payment at Laxmi Nagar Vodafone center. Even they said that the amount will be waived off by the collection team.

Now after all this inconvenience, today I received below email to pay 568/- again. I again called up your customer service (which is again a bad experience), the guy put my call on hold for approx. 10 minutes and said he can not access the notes. He did not even bring his manager over the line.

1) My first question is, why there is no synchronization between your customer service and collection teams.
2) I am Vodafone user for more than 7 years but I never had such bad experience before.
3) Is collection team give wrong information to the user in order to get the amount. If not then why did I receive this bill after that conversation.

In addition, this is to bring into your notice that I have been using another corporate Vodafone number: [protected] for approx. 5 years and I always made my payment before time. Since I trust your services, I decided to get this another CUG number for my wife, which tortured me like anything.

I request you to please consider my loyalty towards your company and waive off this amount as this was promised by the collection team.

Regards:
Parbat S. Sandhu